Q. What if I have a medical emergency?
A. Village PCP does not offer emergency services. Please
contact 911 or go to the nearest emergency department should you believe you
are experiencing a medical emergency.
Q. Will you have the same provider?
A. A Provider will be assigned to your Care Team upon
establishing care. We understand the Provider and Patient relationship is
one of trust and familiarization. Therefore, we strive to keep your
assigned Provider the same. Although support members of your Care Team may
change based on the service being rendered, you can expect to see the same
Primary Care Provider for scheduled routine visits. A covering Provider may
be offered for urgent or acute appointments or if a Provider is
out-of-office during a scheduled routine appointment. In the event of an
extenuating circumstance that results in a change of provider, a member of
our team will notify you and provide additional information at that time.
Q. What if my insurance changes?
A. Please inform the Billing Department of any changes to
your insurance coverage prior to your scheduled visit. Valid insurance
information must be provided at the time of service. We reserve the right to
raise our fee-for-service rates.
Q. How do I pay my insurance co-pay?
A. For your security and privacy, we do not allow any
member of the mobile Care Team to collect or handle money. Billing questions
or payments can be made by contacting our billing department, visiting our
payment portal via our website, or sent by mail. We apologize for any
inconvenience.
Q. How much do VPCP services cost?
A. Services from VPCP are generally provided at no
additional cost or co-pay for Medicare Advantage members. For patients with
a commercial health plan, a co-pay similar to a doctor's visit will apply. A
Provider may make a referral, coordinate an order or service that are
offered by a partnering healthcare agency, which may incur added cost. Cost
shares will be shared in accordance with your Evidence of Coverage.
Q. How many people can I expect to be present during my
appointment?
A. Care Teams can comprise of anywhere from one to five
Team Members. Most Care Teams consist of a two-person team for safety and
efficiency purposes.
Q. Can I be seen in a facility even if my facility is not a
current partner of the Village?
A. Village PCP can assist residents in a variety of
facilities. Please contact our Intake Team for more information.
Q. What if I need to go to the hospital?
A. Village PCP is an independent provider. Therefore, we
are not associated with any specific Healthcare System. With that being
said, you can seek specialist, urgent, or emergency care from the healthcare
system of your choosing. Please contact our office to notify your Care Team
of any hospital visits. A member of our team will see you within 7-14 days
for a follow-up.
Q. Can I have two Primary Care Providers?
A. Village PCP highly discourages dual PCP's. This may
result in financial responsibility for the patient for duplication of
services.
Q. What if I need home health?
A. Please speak to your Provider to discuss how Home Health
services may benefit you at your next scheduled appointment. If you need
immediate assistance, please call our scheduling department to request a
sooner appointment.
Q. What if I am on Hospice services?
A. Please contact our Billing Department for more
information. Village PCP is able to prescribe in-home Hospice Services as
appropriate and work in collaboration with the Hospice Team to provide
comprehensive healthcare.