ELIGIBILITY:
Q. Do I qualify for VPCP House Call Medicine Services?
A. If you are 65 years old or older and have a chronic condition that makes it difficult for you to leave your home, or if leaving your home worsens your condition, you most likely meet the requirements for our services. VPCP is a Primary Care focus with a focus on geriatrics. If you are under the age of 65 years old and would like to discuss eligibility for services we encourage you to contact our main office.
VISITS:
Q. Who is required at my new patient appointment?
A. Individuals who have an ACTIVED Healthcare Power of Attorney (APOA) must ensure that their APOA is present during the initial appointment.
Q. What is required at my new patient appointment?
A. We require the responsible party to be present, valid ID, copies of all insurance cards, and advanced directives (DNR, designated POA, and/or Determination of Incapacitation). Any additional pertinent medical records, medication lists, or information regarding other active providers (pulmonologist, cardiologist, etc.) would be greatly appreciated.
Q. How does a home visit work?
A. VPCP scheduling team will reach out in advance to notify you of available appointments within your area based on your assigned appointment frequency. Village Primary Care Providers (VPCP) strives to provide an estimated 4-hour arrival window for our services. While we cannot guarantee a specific arrival time, we make every effort to arrive within a reasonable timeframe during our operating hours.
Please understand that factors outside of our control such as increased sanitary measures, patient emergencies, inclement weather, and traffic may affect our scheduling and arrival time. In rare cases of emergencies, our team will promptly contact you to provide updates or reschedule your appointment.
Appointments are scheduled based on geographical route and availability within your service location. VPCP cannot guarantee availability on days outside of your location, as locations vary based on scheduling needs. Appointment preferences may not always be accommodated due to limited routes in your area.
We deeply regret any inconvenience caused and want to explain that unexpected events can sometimes impact our ability to promptly reach you. Your understanding and flexibility are greatly appreciated as we work to deliver the best care possible to all our patients in the convenience of your own home.
Q. How many people can I expect to be present during my appointment?
A. Care Teams can comprise of anywhere from one to five Team Members. Most Care Teams consist of a two-person team for safety and efficiency purposes.
Q. Can I be seen in a facility even if my facility is not a current partner of the Village?
A. Village PCP can assist residents in a variety of facilities. Please contact our Intake Team for more information.
Q. Will you have the same provider?
A. A Provider will be assigned to your Care Team upon establishing care. We understand the Provider and Patient relationship is one of trust and familiarization. Therefore, we strive to keep your assigned Provider the same. Although support members of your Care Team may change based on the service being rendered, you can expect to see the same Primary Care Provider for scheduled routine visits. A covering Provider may be offered for urgent or acute appointments or if a Provider is out-of-office during a scheduled routine appointment. In the event of an extenuating circumstance that results in a change of provider, a member of our team will notify you and provide additional information at that time.
CONTACT US:
Q. What is the best way to contact my care team?
A. We encourage you to register for "AthenaPatient" portal. Our latest update enables you to easily access patient records, view upcoming appointments, check test results, message, request appointments, and much more!
Q. Can family, friends, or care givers obtain access to my records?
A. We now permit one family member and one care giver to share patient portal access at the discretion and authorization of the patient. Please note, we will require a Release of Records (ROI) on file prior to authorizing access due to HIPAA compliance and the Patient Privacy Act.
Q. *FOR FACILITIES* How can I access easily my resident's information?
A. Facilities can easily view all VPCP established patients under one email address log in for your convenience. Facilities are permitted one designated primary contact. Authorization for access is included in our general patient consent. Patients can revoke shared access to the facility at any time by submitting a request to do so in writing.
Q. Non-Urgent Messages
A. For medication refills, please contact your pharmacy. Controlled substances will not be filled during non-business hours. We strongly encourage you to review our Controlled Substance Agreement for more information on medication refills for controlled substances.
BILLING/INSURANCE:
Q. What if I have a medical emergency?
A. Village PCP does not offer emergency services. Please
contact 911 or go to the nearest emergency department should you believe you
are experiencing a medical emergency.
Q. What if my insurance changes?
A. Please inform the Billing Department of any changes to
your insurance coverage prior to your scheduled visit. Valid insurance
information must be provided at the time of service. We reserve the right to
raise our fee-for-service rates.
Q. How do I pay my insurance co-pay?
A. For your security and privacy, we do not allow any
member of the mobile Care Team to collect or handle money. Billing questions
or payments can be made by contacting our billing department, visiting our
payment portal via our website, or sent by mail. We apologize for any
inconvenience.
Q. How much do VPCP services cost?
A. Services from VPCP are generally provided at no
additional cost or co-pay for Medicare Advantage members. For patients with
a commercial health plan, a co-pay similar to a doctor's visit will apply. A
Provider may make a referral, coordinate an order or service that are
offered by a partnering healthcare agency, which may incur added cost. Cost
shares will be shared in accordance with your Evidence of Coverage.
EMERGENT/URGENT CARE:
Q. What if I need to go to the hospital?
A. Village PCP is an independent provider. Therefore, we
are not associated with any specific Healthcare System. With that being
said, you can seek specialist, urgent, or emergency care from the healthcare
system of your choosing. Please contact our office to notify your Care Team
of any hospital visits. A member of our team will see you within 7-14 days
for a follow-up.
Q. What if I need immediate/emergent care?
A. If you are experiencing a medical emergency, we strongly advise you seek medical assistance by calling 911 or visiting your nearest Emergency Department. Village Primary Care Providers does not offer after-hours services at this time. voicemail to be reviewed by the next available clinician.
ADDITIONAL SERVICES:
Q. What if I need home health?
A. Please speak to your Provider to discuss how Home Health
services may benefit you at your next scheduled appointment. If you need
immediate assistance, please call our scheduling department to request a
sooner appointment.
Q. What if I am on Hospice services?
A. Please contact our Billing Department for more
information. Village PCP is able to prescribe in-home Hospice Services as
appropriate and work in collaboration with the Hospice Team to provide
comprehensive healthcare.
MISC:
Q. Can I have two Primary Care Providers?
A. Village PCP highly discourages dual PCP's. This may result in financial responsibility for the patient for duplication of services.
ABOUT US:
VPCP operates as a Nurse Practitioner run primary care practice specializing in geriatric patients, offering remote house call medicine services to qualifying individuals in various living facilities such as assisted living, memory care, group homes, and independent living locations. It is important to note that our Collaborating Physician, Dr. Glenn Toth, does not actively see patients and acts in a collaborative manner only. All assigned care providers are Nurse Practitioners under the supervision of our collaborating MD in adherence with Medicare regulation.